Shipping policy
Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving payment confirmation. Orders placed after 12 PM AEST will be processed the next business day. Orders placed after 12pm on Saturday will be sent out on the following Monday. If there are delays due to high order volume or supplier issues, customers will be notified via email.
Shipping Rates and Delivery Estimates
Floofs & Fluffs ships domestically within Australia only. We always try to offer free shipping wherever we can.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard | 3–5 business days | AUD 10.50 flat rate |
| Express | 1–3 business days | AUD 15.90 flat rate |
| Free Standard Shipping | 3–5 business days | Orders over AUD 100 |
Delivery times are estimates and may vary depending on courier performance and destination location.
Please note: some items in our range are fulfilled from a different location to bring you a wider selection of quality finds. These items may take up to 10 working days to arrive, regardless of the shipping method selected at checkout — where this applies, it will be noted on the product page. If your order includes items from more than one fulfillment location, they may arrive in separate parcels, each with its own tracking, and free shipping may not always apply to items shipped this way given differing courier costs.
Shipping Destinations
We currently ship to all Australian states and territories, including regional and rural areas.
International orders are not available at the moment.
Shipping Restrictions
We are unable to ship to P.O. boxes, APO/FPO addresses, or restricted regions where carrier delivery is unavailable or local regulations prohibit the product type. Orders containing large-volume items or hazardous materials (where applicable) may be subject to delivery restrictions.
Order Confirmation and Tracking
After your order dispatches, you will receive an email with your tracking number and a link to track your package’s journey. Tracking information typically becomes active within 24 hours after dispatch.
Missing or Delayed Packages
If your package does not arrive within 10 business days after the estimated delivery window, please contact our support team at info@floofsandfluffs.com.au.
For claims involving lost or damaged items, please include your order number and photos (if applicable). We will liaise with the carrier to resolve the issue as quickly as possible.