Orders Status And Tracking
We are pleased to offer fast and secure online ordering. Simply search for your collection, choose your favorite item, and click add to cart. Create a login account to save your information for future purchases, or checkout as a guest.
We accept credit card, Paypal, Google Pay and Shopify Shop.
Our terms of payment are net 30 days, unless otherwise specified. Pre-payment may be required prior for shipping to certain locations.
If you need to cancel your order please contact us at info@floofsandfluffs.com.au. State your name, contact number, the item the order and order number. Please keep in mind that we strive to process and ship orders within 48hrs, and once the order has shipped you will be subject to our return policy.
You can contact us at
-Email: info@floofsandfluffs.com.au
-WhatsApp: +61 450 488 638
We will reply you within 24hrs.
Shipping & Return Policies
Yes, our delivery will need only 3-7 days for national shipping, and 10-15 days worldwide
All in-stock orders received by 12pm Monday to Thursday will be shipped out the same day. Orders received after 12pm will be shipped out the following day. Orders received after 12pm on Sat, will be shipped out on Monday.
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship, and that it will meet the specific requirements detailed on the lot specific datasheet provided with the product. Should you have any issue with a product, please contact us.
If we determine that the product does contains defect, we will replace the product free of charge, or provide a full refund of the price of the product.
Inform us of your situation us at info@floofsandfluffs.com.au. Note that, the customer is responsible for shipping charges to and from our place for both the returned product and the new replacement product. All returns must have prior authorization from us, and be shipped back to us within 7 working days of receipt of the items. Products must be returned in the same or equivalent packaging as originally dispatched by us. Once the item is received by us, we will dispatch the replacement product.
All returns must have prior authorization from us, and customer is to bear any shipping & handling charges. Products must be shipped back to us within 7 working days of receipt of the items. Products must be returned in the same or equivalent packaging as originally dispatched by us.
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship. This warranty is in lieu of any other warranty expressed or implied, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose. Please notify us within 24 hours of receipt of the product if your shipment is damaged. Unfortunately after this period , we are unable to honor a warranty claim. If we determines that there was a defect in the product sold to you, we will replace the product free of charge, or provide a full refund of the invoice price of the product.