Orders Status And Tracking
We are pleased to offer fast and secure online ordering. Simply search for your collection, choose your favorite item, and click add to cart. Create a login account to save your information for future purchases, or checkout as a guest.
We accept credit card, Paypal, Google Pay and Shopify Shop.
Payment is taken in full at checkout via methods listed at the bottom of the page.
If you need to cancel your order please contact us at info@floofsandfluffs.com.au. State your name, contact number, the item the order and order number. Please keep in mind that we strive to process and ship orders within 48hrs, and once the order has shipped you will be subject to our return policy.
You can contact us at
-Email: info@floofsandfluffs.com.au
-WhatsApp: +61 450 488 638
We will reply you within 24hrs.
Shipping & Return Policies
International shipping is not available at the moment. We are focusing on delivering great service and products to Australia market only.
All in-stock orders received by 12pm Monday to Friday will be shipped out the same day. Orders received after 12pm will be shipped out the following day. Orders received after 12pm on Saturday will be shipped out on Monday.
Please note: orders that are fulfilled by another distribution centre or another company may take up to 15 working days to arrive.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For full details, please see our Refund Policy
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If we sent you the wrong item, we’ll send the correct one at no cost once the return is received.
Please contact us at info@floofsandfluffs.com.au before returning the product to us.
For change-of-mind returns, return postage is paid by the customer and items must be in original packaging.
For faulty or incorrect items, we cover return shipping. Faulty items can be returned in any secure packaging.
All returns must have prior authorization from us. See our Refund Policy for return timeframes.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
If the fault is major, you can choose a refund or replacement. For minor faults, we may repair or replace the item. Please contact us as soon as you notice the problem and for more information, read our full Refund Policy here.